1. Introduction
Groomy (“Groomy,” “we,” “us”) runs two apps: Groomy, which customers use to discover salons and book appointments, and Groomy Business, which salon owners use to manage their listing, staff, and bookings. This policy covers both apps and explains what information each one collects, why, who it's shared with, and the choices you have, including how to delete your account.
This policy is published by GROOMY MOBILE APPLICATION (OPC) PRIVATE LIMITED, registered at 5/257A8, PALLATH SQUARE, FACT KALAMASSERY Rd, Kalamassery, Kanayannur, Ernakulam - 683104, Kerala.
2. Information we collect
We collect information directly from you, and a small amount automatically as you use either app.
Account information (both apps)
- Phone number: used to sign you in and verify your identity via a one-time passcode (OTP). This is the only credential either app uses; there are no passwords.
- Name: collected at sign-up.
- Profile photo (optional): if you add one, it's captured or chosen through your device's camera or gallery and stored against your profile.
If you use Groomy (customers)
- Your name and photo are shown to a salon when you book with them.
- The services, salons, staff members, dates, and time slots you book.
- Booking status (upcoming, completed, cancelled, no-show) and any booking token used to look up a specific appointment.
- Location: to show you nearby salons, you can let the app use your device's location or type in an address yourself. Either way, we save it, as coordinates and a place name, to your profile so you don't have to set it again next time. Address lookup is powered by a third-party place-search service; see Third-party services.
If you use Groomy Business (salon owners)
- Business profile: your salon's name, address, contact details, and cover image, shown publicly to customers browsing Groomy.
- Services & categories you add, including pricing and descriptions, shown publicly to customers.
- Staff and resources you add (name, role, and optionally a photo), shown to customers when they pick who to book with.
- Schedule and availability settings, and the bookings your salon receives.
Information collected automatically
- Basic device and app information (device type, OS version, app version) for crash reporting and compatibility.
- Sign-in tokens stored on your device to keep you logged in between sessions.
We do not collect payment card details through the app. Payment for services is handled directly between you and the salon unless a specific booking states otherwise.
3. How we use it
- To create and secure your account, and verify it's really you signing in (phone OTP).
- To show customers salons and services relevant to their location.
- To create, confirm, and let you manage bookings, including sending confirmations tied to a booking token.
- To let a salon identify and contact a customer about a booking made with them.
- To publish a salon owner's business profile, services, and staff so customers can find and book them.
- To respond to support requests, including account deletion requests.
- To maintain and secure both apps, for example diagnosing crashes.
We do not sell your personal information, and we do not use your booking history for third-party advertising.
4. Third-party services
Groomy relies on a small number of third-party services to work:
| Service | Purpose | What it sees |
|---|---|---|
| MSG91 | Sends and verifies the OTP code used to sign in | Your phone number |
| Firebase Cloud Messaging (Google) | Delivers push notifications, like booking confirmations and reminders, to your device | A device token tied to your install, not your phone number |
| OpenStreetMap Nominatim | Address search and autocomplete when you set your location | Text you type while searching for an address, or coordinates if you use your current location |
These providers process data under their own privacy terms; we only send them what's needed for the feature above.
5. How information is shared
When a customer books an appointment, the salon and staff member booked with can see the details needed to serve them: name, phone number, and the service, date, and time booked. This is the same information a salon would ask for over a phone call. Groomy just carries it for you.
A salon owner's business profile, services, categories, and staff listed on Groomy Business are shown publicly inside the Groomy customer app. That's how customers find and book them. A salon owner's own personal phone number and name are not shown to customers; only the business contact details they choose to list are public.
We do not share your data with salons you have not booked with, or with data brokers or advertisers.
6. Data retention
- Profile data (name, photo, location) is kept while your account is active, and deleted as described in Deleting your account.
- A salon's business profile, services, and staff listings are kept while the Groomy Business account is active, and removed when the owner deletes their account.
- Booking records are retained for up to 1 year after the appointment date, even after account deletion, for accounting, dispute-resolution, and legal record-keeping purposes.
- If you use Groomy Business and request account deletion, we also keep your phone number, the request date, and your stated reason for 30 days after the request, for audit purposes, separate from the booking records above.
7. Your rights & choices
- Access & correction: view and edit your name, photo, and location any time from your profile in the app.
- Booking history: view, search, and filter your own bookings from the Bookings tab.
- Deletion: request deletion of your account and personal data at any time; see below.
To exercise any of these rights beyond what's available in-app, contact us at contact@groomyapp.in.
8. Deleting your account
Whether you use Groomy or Groomy Business, you can delete your account from inside the app at any time, or by contacting us if you no longer have it installed. What happens next depends on the app: on Groomy, your account and data are deleted immediately with no way to undo it; on Groomy Business, your account is deactivated right away and you get a 30-day window to change your mind before the data is permanently removed. Full details, including exactly what's deleted and what's retained, are on the Delete your account page.
9. Security
Sign-in is protected by phone OTP verification rather than a password. Session tokens are stored on your device and transmitted over encrypted connections (HTTPS). No method of storage or transmission is 100% secure, but we apply industry-standard practices to protect your information.
10. Children's privacy
Groomy is not directed at children, and account sign-up requires a phone number capable of receiving SMS. We do not knowingly collect data from children under 13. If you believe a child has provided us with personal information, contact us and we will remove it.
11. Changes to this policy
If we make material changes to this policy, we'll update the “last updated” date above and, where appropriate, notify you in the app. Continuing to use Groomy after changes take effect means you accept the revised policy.
12. Contact us
Questions about this policy or your data can be sent to contact@groomyapp.in, or by post to 5/257A8, PALLATH SQUARE, FACT KALAMASSERY Rd, Kalamassery, Kanayannur, Ernakulam - 683104, Kerala.